Return Policy

To avoid returns in the first place please contact our customer service at info@freshwaterswim.com. We will happily help you find your ideal swimsuit so that orders can be avoided. We want you to be happy with you purchase though so if this isn't the case, we have a 14 day return policy in place. Please use the return portal (in the footer of the webpage) to return your item. You will need the order number and your email address.
We accept returns within 14 days of purchase. The following conditions apply:
  • Proof of purchase (order number)
  • Item/s are in their original condition, with tags and hygiene stickers still attached (please try on your freshwater swim swimsuit only with your underwear).
  • We are unable to accept returns or exchanges on discounted sale items due to change of mind, unless deemed faulty.
  • ​Refunds must be processed to the original payment method.
As soon as we receive your return, we will refund your purchase price. Please make sure returns are made within 14 days, unworn, unwashed and in their original condition with tags still attached. Please try them on with underwear.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@freshwaterswim.com

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.